Carpet Cleaning

It’s difficult to get excited about the need to clean your carpets. At TLC we understand that and we aim is to make the operation as simple and seamless for you as we can. Our desire is to get in, complete the job and leave, causing the least disruption to your lifestyle as possible.

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Let’s share three commonly asked questions relating to carpet cleaning that we’re asked nearly every day.

How long should we wait to have our carpet cleaned?
Many people are surprised to hear most carpet manufacturers recommend cleaning every 12 to 18 months. However, they can only offer ‘broad brush’ generalised advice because they do not know where each roll of carpet will end up.

When you call TLC, normally we’ll arrange to visit you, to assess your carpet and your circumstances. One person living alone will be much lighter on the carpet than a family home with children and pets! We can then offer sensible advice and give you an accurate quotation for the work involved.

Aren’t all carpet cleaners roughly the same?
Most certainly not! This industry like any other has more than its fair share of ‘cowboys’. We understand that almost everybody searching online wants a fair deal. You need to know that you are going to get the job done properly for a fair price.

Anyone can buy a machine and call themselves a cleaning company but we suggest you consider these 5 important values which distinguish a truly professional outfit from the herd. Reputation, Experience, Education, Systems and Guarantee.

TLC has a reputation second to none and is used by many seasoned professionals in the property management, interior design and carpet retail sectors. We even get asked by our competitors to advise them with problems they’ve encountered! TLC has over 20 years experience in cleaning all manner of carpet and fabrics. We like to think that whatever problem you confront us with, we have the knowledge to deal with it.

TLC take education very seriously. Our staff regularly attend training courses to keep up to date with everything going on in our industry so that we can bring you the very best. Our ‘in house’ training is exhaustive. Typically, a new employee will be supervised for three months before venturing out on their own.

Our cleaning systems are second to none. We only use top quality equipment and choose cleaning solutions based upon performance, not cost to ensure maximum stain and dirt removal. We are proud of our comprehensive 100% money back guarantee, the terms of which are quite simple. Should you be dissatisfied in any way, we will return free of charge and rectify the problem. Should you still be unhappy, your payment will be refunded, every penny. Through these five values, we can provide you with the most outstanding service experience ever.

What is that makes TLC different, even unique?

When was the last time you had a tradesman in your home? Did he treat it with care and concern or leave a bigger mess than the one he came to sort out? Was he on time? Were you comfortable with him in your home? Were there any hidden surprises in the final invoice?

These are all feelings that everyone at TLC understands intimately. We want you to know we share your concerns about your home, family and pets and promise to treat them with the courtesy and respect they deserve. We promise to treat you the way we like to be treated ourselves. That’s why we promise to ring ahead if we are more than 10 minutes late for your appointment and we ring after the job is completed, to check you are fully satisfied with the results.

The bottom line, what makes TLC so unique, is the quality of the whole experience, from the moment we meet until we say “goodbye and thank you”. Ultimately, we need you to tell others about us, we need you as a cheerleader, not just a happy customer. Experience the quality of TLC’s service and the difference between us and our completion will become obvious.